ORDERS & PAYMENTS
1. How do I place an order?
Simply browse our collection at www.vivedaa.com,
add your favorite products to the cart, proceed to checkout, and complete payment using our secure gateway. It's that easy!
2. Do you offer Cash on Delivery(COD)?
Currently, we do not offer Cash onDelivery (COD). All orders must be prepaid using our secure online payment options including Credit/Debit Cards, UPI, Net Banking, and Digital Wallets.This helps us ensure faster processing and contactless delivery for all ourcustomers.
3. Can I cancel or edit my orderafter placing it?
We try to ship orders as quicklyas possible to get your products to you faster!
Before Dispatch: Yes, you cancancel your order by emailing info@vivedaa.comimmediately with your Order ID.
After Dispatch: Unfortunately,once the order has left our warehouse, we cannot process a cancellation.
4. How will I know my order isconfirmed?
Once your payment is successful,you will receive an order confirmation email and SMS with your Order ID andorder details within minutes.
5. I didn't receive an orderconfirmation. What should I do?
Don't worry! First, check yourspam/junk folder. If you still can't find it, email us at info@vivedaa.com with your payment reference or registered mobile number, and we'll resend theconfirmation instantly.
SHIPPING& DELIVERY
6. What are your shipping charges?
Orders above ₹1099: FREE Standard Shipping across India.
Orders below ₹1099: Standard shipping charges apply (calculated at checkout based on your delivery location and pin code serviceability)
7. When will my order be shipped?
We usually dispatch orders within 2 to 4 business days (excluding Sundays and public holidays) from the date of order placement.
8. How long does delivery take?
Once dispatched, most orders are delivered within 3 to 7 working days, depending on your location and courier serviceability.
Metro Cities: Typically 3-4 days
Tier 2/3 Cities: Typically 5-7 days
9. How can I track my order?
As soon as your order is shipped, we'll send you a tracking link via Email and SMS. You can use the "Vivedaa - Track your Order" link to monitor your package in real-time.
10. Do you ship to all pin codesin India?
We endeavor to ship across India.
However, some remote pin codes may be unserviceable. If your location is not Serviceable, we will notify you and process a full refund.
11.Do you ship internationally?
Not yet! We currently ship only within India. Stay tuned to our social media channels for updates on international shipping.
12.What is OTP-based delivery?
For secure delivery, we may enable One-Time Password (OTP) verification. You'll receive an OTP on your registered email/mobile after dispatch. The delivery agent may ask you to share this OTP at the time of delivery. Please do not share the OTP over phone calls or before physically receiving the shipment.
13. What if I'm not available toreceive my order?
Our courier partner will attempt delivery up to 3 times within 48-72 hours. If all attempts fail and you remain unavailable or unreachable, we may cancel your order and return it to origin.
In such cases, shipping and delivery charges may be deducted from any refund processed.
14. What is your Return Policy?
We do not accept returns on products due to hygiene and safety reasons. However, we offer Replacement or Refund specifically for:
Damaged or leaked products
Wrong product delivered
Missing items in the order
Defective or deficient products (for reasons attributable to us and verified)
15. How do I report a damaged,wrong, or missing product?
You must report the issue within
48 hours of delivery. To process your claim, you MUST provide:
A single, continuous unboxing video showing the sealed package being opened (no edits or cuts)
The video must clearly show the shipping label, all sides of the package, and the damage/issue
All items inside the box must be visible in the video
Email your complaint to: info@vivedaa.com
Subject Line: Complaint - [Your Order ID]
CRITICAL: Without a proper unboxing video, we strictly cannot entertain claims for missing, damaged, or wrong items.
16. Can I return a product if Idon't like the fragrance, texture, or results?
No. Since our products are personal care items, we cannot accept returns based on individual preferences regarding fragrance, texture, color, or expected results. We strongly recommend reading the complete product description and ingredient list carefully before purchase.
17. Can I return opened or usedproducts?
Opened or used products cannot be returned unless they are demonstrably defective and verified by us after inspection.
18. When will I receive my refund?
If your refund is approved (for cancellations before dispatch or valid damage claims after inspection), it will be processed within 5-7 business days to your original payment mode (UPI/Card/Net Banking/Wallet).
19. What if reverse pickup is notavailable in my area?
If reverse pickup service is unavailable at your location, you may be requested to send the product to us via a reliable courier service at your expense. We will then work with you to find the best possible resolution.
20. Are Vivedaa products naturaland organic?
Yes! Our products are formulated with high-quality natural and organic ingredients. We are committed to providing safe, effective, and gentle skincare and haircare solutions.
21. Are your products safe forsensitive skin?
Our products are designed to be gentle and suitable for most skin types. However, every individual's skin is unique. We strongly recommend performing a Patch Test on your inner elbow or wrist 24-48 hours before full application, especially if you have sensitive skin or known allergies.
22. What is a Patch Test and howdo I do it?
A patch test helps identify potential allergic reactions before full use:
Apply a small amount of product to your inner elbow or behind your ear
Leave it on for 24-48 hours
If you experience redness, itching, burning, or irritation, discontinue use immediately
If no reaction occurs, the product is likely safe for you to use
23. Can I use these products if Iam pregnant or nursing?
While our ingredients are safe and natural, pregnancy and nursing are delicate periods. We always recommend consulting your doctor or gynecologist and showing them our ingredient list before starting any new skincare regimen.
24. Are Vivedaa products medicalproducts?
No. Our products are cosmetic and personal care items.
They are:
NOT medical devices or pharmaceutical products NOT intended to diagnose, treat, cure, or prevent any disease or medical condition
NOT substitutes for professional medical advice or treatment
25. What should I do if Iexperience irritation or an allergic reaction?
Discontinue use immediately and rinse the affected area thoroughly with water. If irritation persists or worsens, consult a healthcare professional. Please note that Vivedaa Organix is not liable for individual allergic reactions to ingredients listed on product packaging.
26. Where can I find theingredient list?
All ingredients are clearly listed on the product packaging and on each product page on our website. We encourage you to read the ingredient list carefully before purchase, especially if you have known allergies.
27. What is the shelf life of yourproducts?
Unopened: Generally 24-36 months from the date of manufacturing (check the packaging for specific dates)
After Opening: We recommend using the product within 6-12 months for maximum freshness and potency (look for the Period After Opening jar symbol on the packaging)
28. How should I store my Vivedaaproducts?
Store products in a cool, dry place away from direct sunlight and heat. Keep lids tightly closed when not in use. Avoid storing in humid environments like bathrooms if possible.
29. Are your productscruelty-free?
Yes! We do not test our products on animals and are committed to cruelty-free practices.
30. Do your products containparabens or sulfates?
Please check the individual product page or ingredient list on the packaging. We clearly mention if products are paraben free, sulfate-free, or formulated without specific ingredients.
31. How do I know which productsare right for my skin type?
Each product page on our website includes detailed information about suitable skin types. You can also:
Use our skin concern filters to find products
Read customer reviews and testimonials
Contact our customer care team for personalized recommendations
32. How should I layer my skincareproducts?
A general rule of thumb: Apply from thinnest to thickest consistency.
Recommended order:
Cleanser (morning and night)
Toner/Mist
Serums (water-based first, then oil-based)
Moisturizer
Facial Oil (if using)
Sunscreen (morning only, as the last step)
33. How long will it take to seeresults?
Results vary depending on individual skin type, concern, and consistent usage.
Typically:
Consistency is key! Use products as directed for best results.
34. Can I use multiple Vivedaaproducts together?
Yes! Our products are designed to work beautifully together. However, avoid using multiple active ingredient products (like multiple exfoliants or retinols) simultaneously unless you're experienced with layering actives.
35. Do I need to create an accountto place an order?
While guest checkout may be available, creating an account helps you:
Track orders easily
Save multiple addresses
View order history
Receive exclusive offers and updates
Faster checkout on future purchases
36. How do I reset my password?
Click on "Forgot Password" on the login page, enter your registered email address, and you'll receive a password reset link within minutes.
37. How do I update my accountinformation?
Log in to your account, go to "My Account" or "Profile Settings," and update your name, email, phone number, or saved addresses.
38. How do I subscribe to yournewsletter?
You can subscribe by entering your email address in the newsletter signup box on our website footer or during checkout.
39. How do I unsubscribe frompromotional emails?
Click the "Unsubscribe" link at the bottom of any promotional email, or contact us at info@vivedaa.comto update your preferences.
40. What payment methods do youaccept?
We accept: Credit Cards (Visa, Mastercard, American Express, RuPay), Debit Cards,UPI (Google Pay, PhonePe, Paytm, etc.), Net Banking, Digital Wallets (Paytm, Mobikwik, etc.)
41. Is my payment informationsecure?
Absolutely! We use PCI-DSS compliant payment gateways with SSL/TLS encryption to protect your financial information. We do not store your credit/debit card details on our servers.
42. My payment failed but moneywas deducted. What should I do?
Sometimes payment gateways take 3-5 business days to process refunds for failed transactions. If the amount is not credited back to your account within 7 business days, please contact us at info@vivedaa.com with your transaction details, and we'll assist you.
43. Can I use multiple paymentmethods for one order?
Currently, we do not support split payments. You'll need to complete payment using a single payment method.
44. Do you offer discounts orpromotional codes?
Yes! We regularly run promotions and offer discount codes. Subscribe to our newsletter and follow us on social media to stay updated on exclusive offers.
45. How do I apply a promo code?
Enter your promo code in the"Discount Code" or "Promo Code" field at checkout and click "Apply." The discount will be reflected in your order total.
46. Can I use multiple promo codeson one order?
Typically, only one promo code can be used per order unless explicitly stated otherwise.
47. Why isn't my promo codeworking?
Promo codes may have:
Expired validity dates
Minimum purchase requirements
Product or category restrictions
Limited usage (already used on your account)
Check the terms and conditions of the specific offer or contact us for assistance.
48. How can I contact Vivedaacustomer care?
We'd love to hear from you!
Email: info@vivedaa.com
WhatsApp/Phone: +91 9145097177
Business Hours: Monday to Saturday, 10:00 AM - 6:00 PM IST
Address: H No 152, Ujlaiwadi, Gokul Shirgaon, Karveer, Kolhapur, Maharashtra - 416004, India
49. How quickly will I get aresponse?
We strive to respond to all inquiries within:
Email: 24-48 business hours
Phone/WhatsApp: During business hours (immediate to few hours)
Response times may vary during peak periods or holidays.
50. Can I visit your physicalstore?
Yes! While our primary store is online at www.vivedaa.com, our products are also available in select retailstores across India. Follow our social media pages for updates on store locations near you.
STILL HAVE QUESTIONS?
If you didn't find the answer you were looking for, we're just a message away!
Contact us at:
Email: info@vivedaa.com
WhatsApp/Call: +91 9145097177
Website: www.vivedaa.com
