1. Introduction and Scope
Vivedaa Organix Pvt Ltd ("Company", "we", "our", "us") respects your privacy and is dedicated to protecting your personal data. This Privacy Policy ("Policy") provides a comprehensive overview of how your information is collected, used, and managed by Vivedaa Organix Pvt Ltd through our website www.vivedaa.com and mobile applications (collectively referred to as the "Platform").
As a visitor or customer of the Platform, we advise you to carefully review this Privacy Policy. By accessing and using the services offered through our Platform, you acknowledge and agree to the collection and use of your information in accordance with the practices described herein. This Policy applies to all individuals who visit, browse, register on, or make purchases through the Platform. Throughout this document, such individuals are referred to as "Customers", "you", or "your".
Applicability: This Policy is designed for and applicable exclusively to customers and visitors located in India.
Exclusions: This Privacy Policy does not apply to:
• Information collected through offline interactions (unless specifically mentioned)
• Third-party websites or platforms that may be linked from our Platform but are not owned, managed, or controlled by us
• Other Company-operated websites that do not explicitly reference this Policy
• Users and customers residing outside of India
By continuing to use our Platform and voluntarily providing your information, you expressly consent to the data practices outlined in this Policy, including how we collect, store, use, and share your information. We encourage you to read this document carefully. If you do not agree with any terms of this Privacy Policy, please discontinue use of the Platform immediately.
1.1 Consent for Communications
By providing your mobile number, you explicitly consent to receive service-related communications from the Company, regardless of whether your number is registered on the DND/NCPR (Do Not Disturb/National Customer Preference Register) list as per the Telecom Commercial Communications Customer Preference Regulations, 2018 ("TRAI Regulations").
Notwithstanding your registration with the National Do Not Call Registry (in fully or partly blocked category under National Customer Preference Register set up under the Telecom Regulatory Authority of India), you hereby express your interest and accord informed consent to receive communications (including commercial communications) in relation to the Company's services. You further confirm that no communication to you from the Company or on behalf of the Company shall be construed as Unsolicited Commercial Communication under Regulation 2(bw) of the TRAI Regulations, and you have specifically opted to receive communications on the mobile number provided by you.
1.2 Definition of Personal Information
For purposes of this Policy, "Personal Information" refers to any data relating to you that, either alone or when combined with other information available to the Company, can be used to identify you. This includes information you submit via the Platform or that we collect and store in an accessible format.
However, any information that is freely available or accessible in the public domain or furnished under the Right to Information Act, 2005, or any other law for the time being in force shall not be regarded as Personal Information for the purposes of this Policy.
2. What Information We Collect From You
As part of our service delivery and to enhance your experience on the Platform, Vivedaa Organix Pvt Ltd may collect various categories of information about you. This information is collected through multiple channels and methods as described below.
2.1 Information Collection Methods
We collect Personal Information through several means:
Voluntary Registration and Submissions: We collect information that you voluntarily provide during the registration process on our Platform, when placing orders, subscribing to newsletters, participating in online surveys, contests, promotional activities, or through any combination of these interactions. This may include information entered into forms, data fields, or submitted through customer service interactions.
Social Media and Marketing Activities: We may also gather your information through our social media presence, sponsored events, promotional campaigns, and other marketing channels when you choose to engage with us through these platforms.
User-Generated Content: When you upload images, submit product reviews, participate in rating systems, or share content on our Platform, you grant us permission to utilize and re-use such content for various purposes including customer testimonials, product displays, marketing materials, and platform improvement.
2.2 Categories of Personal Information Collected
We limit our data collection to information that is necessary and relevant for providing our services. The specific types of Personal Information we may collect include:
• Name (first name, middle name, last name)
• Contact information: email address, alternate email address, mobile phone number, telephone number
• Shipping and billing addresses, postal code
• Demographic details: age, gender, date of birth, occupation, education level
• Financial information: bank account details, credit/debit card information, payment instrument details (processed through secure third-party payment gateways)
• Account credentials: username, password, security questions
• Purchase history and transaction records
• Product preferences, interests, and shopping behavior
• Customer service interaction records
• Names and addresses of gift recipients when you make purchases for others
Note: To protect your privacy, please do not provide information that is not specifically requested or that you do not wish to share. While you may choose not to provide certain information, this may limit your ability to access specific features or services on our Platform.
2.3 Automatically Collected Information
Certain technical and usage information is automatically collected when you access and interact with our Platform:
Browsing Information: We track information about the pages you visit on our Platform, the links you click, the features you access, the number of times you visit specific pages, your browsing patterns, and the duration of your visits.
Technical Information: Your web browser and device automatically transmit certain information to our servers, including:
• IP address and device identifiers
• Browser type and version
• Operating system and device information
• Screen resolution and display settings
• Referring website URL (the site you visited before ours)
• Geographic location data
• Mobile device information including unique device identifiers
• System and application software details
• Access times and dates
Cookies and Tracking Technologies: Like most websites, we use cookies (small data files stored on your device), web beacons, internet tags, pixel tags, and similar tracking technologies to collect information about your Platform usage and preferences.
Passive information collection technologies can make your use of the Platform easier by allowing the Company to provide better service, customize sites based on consumer preferences, compile statistics, analyze trends, and otherwise administer and improve the Platform. Certain features of the Platform may not work without the use of passive information collection technologies. Information collected by these technologies cannot be used to identify you without additional identifiable information. We may also receive/store information about your location and your mobile device, including a unique identifier for your device.
These technologies help us provide better service, customize your experience based on your preferences, compile statistical data, analyze usage trends, and continuously improve the Platform. Some features of the Platform may not function properly without these technologies. However, the information collected through these methods cannot be used to personally identify you without additional identifying information.
2.4 Information From External Sources
We may receive information about you from various external sources:
Third-Party Partners: We may obtain updated delivery addresses, contact information, and other data from third-party service providers, which helps us maintain accurate customer records and ensure seamless order delivery.
Business Associates: When third parties feature our Products or promotional offers and you opt in to receive information from us, they may share your details with us in accordance with their privacy policies and your consent.
Social Media Platforms: If you choose to interact with us through social media platforms or connect your social media accounts to our Platform, we may receive information such as your profile data, photos, posts, and activity in accordance with your privacy settings on those platforms.
Marketing and Analytics Partners: We may receive aggregated demographic, behavioral, or marketing-related information from third-party data providers to better understand customer preferences and tailor our content and product offerings accordingly.
Important: The Platform may contain links to third-party websites. Vivedaa Organix Pvt Ltd is not responsible for the privacy practices, policies, or content of external websites that we do not own, manage, or control. We encourage you to review the privacy policies of any third-party sites you visit.
3. How We Use Your Information
Vivedaa Organix Pvt Ltd uses the Personal Information we collect for various legitimate business purposes to provide you with quality services, enhance your shopping experience, and fulfill our legal obligations. The primary purposes for which we use your information include:
3.1 Service Delivery and Transaction Processing
• To verify your identity and maintain secure user accounts
• To process and fulfill your product orders and purchases
• To arrange for product delivery and shipment to your designated address
• To process payments, refunds, exchanges, and other financial transactions
• To maintain transaction history as required by applicable laws and regulations
• To send order confirmations, shipping notifications, and delivery updates
• To provide customer support and respond to your inquiries, requests, and complaints
3.2 Personalization and Communication
• To provide personalized features, content, and product recommendations on the Platform
• To communicate with you about your account, orders, and Platform activities
• To send you newsletters, promotional materials, special offers, and marketing communications (with your consent)
• To notify you about new products, services, features, and updates
• To contact you via SMS, WhatsApp, email, or phone for promotional activities and service-related purposes (as per your communication preferences)
• To request product ratings, reviews, and feedback on your shopping experience
• To allow social media integration and enable you to share content on social platforms
3.3 Marketing, Analytics, and Improvement
• To conduct internal research on customer demographics, interests, preferences, and shopping behavior
• To analyze browsing patterns, trends, and Platform usage to improve user experience
• To perform marketing and performance research to measure and enhance our services
• To compile statistical data and generate insights for business intelligence purposes
• To serve targeted promotional and advertising materials through display advertisements via third-party ad networks (such as Google Display Network)
• To conduct A/B testing and optimize Platform features and functionality
• To understand your shopping preferences and provide you with relevant product suggestions
• To administer contests, sweepstakes, promotions, surveys, and special events
• To track the effectiveness of our marketing campaigns and promotional activities
3.4 Business Operations and Partnerships
• To share information with our business associates and partners when necessary to provide services you have requested
• To facilitate collaborations with third-party service providers, courier partners, payment processors, and fulfillment companies
• To enable third-party vendors (including Google) to use first-party and third-party cookies together to optimize and serve advertisements based on your past visits to our Platform
• To help identify the nearest retail locations that carry our Products
• To coordinate with logistics partners for seamless order delivery
3.5 Security, Legal Compliance, and Fraud Prevention
• To prevent, detect, investigate, and take action against fraud, financial crimes, and other illegal activities
• To identify and address potential security threats and protect Platform integrity
• To enforce our Terms and Conditions, policies, and user agreements
• To comply with legal obligations, court orders, subpoenas, and requests from law enforcement or regulatory authorities
• To establish, exercise, or defend legal rights in connection with legal proceedings
• To protect the rights, property, safety, and security of our customers, employees, and the general public
• To maintain records for audit, accounting, and regulatory compliance purposes
3.6 Advertising Customization
You can customize your advertising experience through Google Ads Preferences Manager and opt out of Google Analytics for Display Advertising if you prefer not to receive targeted advertisements based on your browsing history.
4. Legal Basis for Processing Your Information
We process your Personal Information based on the following legal grounds in accordance with applicable data protection laws:
Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you. For example, we process your information to deliver products you have ordered, process payments, and provide customer support related to your purchases.
Legitimate Business Interests: We process certain data to pursue our legitimate business interests, such as sending you marketing communications about products and services that may interest you, conducting market research, improving our Platform, preventing fraud, and ensuring network and information security. We always balance these interests against your privacy rights.
Legal and Regulatory Compliance: In certain circumstances, we are required by law to collect and process your information. This includes maintaining transaction records for tax and accounting purposes, responding to lawful requests from government authorities, and complying with court orders or legal processes.
Your Consent: For specific types of processing activities, we rely on your explicit consent. This includes sending you promotional SMS and email communications, using your information for targeted advertising, and sharing your data with third-party partners for marketing purposes. When we seek your consent, we will clearly explain what we are asking permission for, and you have the right to withdraw your consent at any time by contacting us at info@vivedaa.com or by using the unsubscribe mechanisms provided in our communications.
4.2 Anonymized and Aggregated Information
We may also collect and/or generate anonymized and aggregated information from your use of the Platform. The anonymized or aggregated information is not Personal Information since we are not able to re-identify you using any means available to us from that anonymized or aggregated information.
The anonymized and aggregated information is used for various functions, including to help us identify and remediate any bugs and to improve the performance of our Platform. The Company may use such information in a number of ways, including internal analysis, analytics, and research. We may share this information with third parties for our or their purposes in an anonymized or aggregated form that is designed to prevent anyone from identifying you.
4.3 Social Media
We maintain a social media presence, such as Facebook, Instagram, LinkedIn, and Twitter. You can interact with us through social media, such as by entering our contests, posting content, sharing material from our Platform, and using our social media plug-ins.
When you interact with us using social media, we may receive information such as your user ID, your profile picture, photos you post, and similar information, which is often determined by your privacy settings at the relevant social media sites. We may use the information for the purposes described throughout this Policy. Your use of social media sites is primarily governed by the site operators' privacy policies and terms of service, and the information you share with us and with others is largely controlled by the privacy settings you have established at those sites.
4.4 Payment Information
You may provide payment information when you use the Platform to buy our Products, including credit card numbers and billing information, using third-party intermediary PCI-DSS compliant service providers. The payment information is provided directly by you, via the Platform, into the PCI/DSS-compliant payment processing service to which the Company subscribes, and the Company does not itself process or store the payment information, except as stated herein.
These intermediaries are not permitted to store, retain, or use your billing information for any purpose except for payment processing on our behalf.
4.5 Account Security
If you use the Platform, you are responsible for maintaining the confidentiality of your access information and password. You are responsible for restricting access to your computer, mobile device, etc., and you agree to accept responsibility for all activities that occur under your password. We cannot secure any information that you release on your own, that you request us to release, or that is released through another third party to whom you have given access.
In the case of our customer care support, we may record calls for quality and training purposes.
5. With Whom We Share Your Information
Vivedaa Organix Pvt Ltd values your privacy and does not rent, sell, or trade your Personal Information to third parties for their independent marketing purposes. However, we may share your information in the following circumstances:
5.1 Service Providers and Business Partners
Third-Party Service Providers: We share your information with carefully selected service providers who assist us in operating our business and delivering services to you. These include:
• Payment processors and financial institutions for secure transaction processing
• Courier and logistics companies for product delivery and shipment
• Cloud storage providers and IT service companies for data hosting and management
• Email service providers and SMS gateway operators for communications
• Customer support platforms and call center service providers
• Marketing agencies and advertising networks for promotional campaigns
• Data analytics firms for business intelligence and performance measurement
• Web hosting companies and content delivery networks
• Fulfillment centers and warehouse management services
These service providers are granted access to Personal Information only to the extent necessary to perform their designated functions on our behalf. They are contractually obligated to maintain the confidentiality and security of your information and are prohibited from using it for any other purpose.
Business Associates and Partners: When you request specific services that require collaboration with our business partners (such as beauty consultations, product demonstrations, or special offers), we may share relevant information with these partners to fulfill your request. Such sharing occurs only when necessary to provide the services you have explicitly requested.
Affiliate Companies: We may share information with our parent company, subsidiaries, and affiliated entities for purposes consistent with this Privacy Policy, including fraud prevention, account security, internal reporting, and providing you with integrated services across our corporate family.
5.2 Business Transfers
Should we plan to merge with/sell all or substantially all of our business to another business entity or engage in a similar transaction, or be required by that business entity, we may transfer or disclose your Personal Information to that business entity. The business entity may collect, use, or disclose such information for the purposes of evaluating the proposed transaction, operating and managing the affairs of the acquired business, or for other purposes identified in this Policy.
5.3 Corporate Entities
We may share Personal Information with our other corporate entities who may use the said information in accordance with this Policy to help detect and prevent identity theft, fraud, and other potentially illegal acts, and to correlate related or multiple accounts to prevent abuse of our Platform. If you have any objection to such sharing, please do not provide us with any information.
5.4 Third-Party Service Providers
We may retain other companies and individuals to perform functions on our behalf consistent with this Policy. Examples include order processing companies, courier companies, data analysis firms, customer support specialists, email vendors, web-hosting companies, and fulfillment companies (e.g., companies that coordinate mailings). Such third parties may be provided with access to Personal Information needed to perform their functions but may not use such information other than on our behalf and in accordance with this Policy.
5.5 Consent-Based Sharing
In some instances, you may be offered the opportunity to consent to the sharing of your information with a third party, such as an event or promotion co-sponsor. If you consent, we will share your information with such third party, and the information you provide may be used by such third party for their own purposes and in accordance with their own policies.
5.2 Legal Requirements and Protection of Rights
Compliance with Laws: We may disclose your Personal Information when required to do so by applicable law, regulation, court order, subpoena, legal process, or governmental request. This includes:
• Responding to lawful requests from law enforcement agencies or regulatory authorities
• Complying with court orders, warrants, or legal proceedings
• Meeting tax, accounting, and audit requirements
• Fulfilling obligations under consumer protection, e-commerce, and data protection laws
Protection of Rights and Safety: We reserve the right to disclose your information when we believe in good faith that such disclosure is necessary to:
• Enforce our Terms and Conditions, user agreements, or this Privacy Policy
• Investigate, prevent, or take action regarding unlawful or illegal activities
• Detect, prevent, or address fraud, security breaches, or technical issues
• Respond to claims that user-generated content violates the rights of third parties
• Protect the rights, property, safety, and security of Vivedaa Organix Pvt Ltd, our customers, employees, or the general public
• Defend against legal claims or potential litigation
5.3 Business Transfers
In the event of a merger, acquisition, corporate restructuring, sale of assets, bankruptcy, or similar business transaction, your Personal Information may be transferred to the acquiring or successor entity. In such cases, we will ensure that the receiving party agrees to handle your information in a manner consistent with this Privacy Policy. We may also share your information with prospective buyers or investors for the purpose of evaluating potential transactions, subject to confidentiality obligations.
5.4 With Your Consent
In certain situations, we may seek your explicit permission to share your information with specific third parties, such as co-sponsors of contests or promotional events. When you provide such consent, your information may be shared with those third parties, who may use it for their own purposes in accordance with their respective privacy policies. You always have the choice to decline such sharing.
Important Note: Vivedaa Organix Pvt Ltd does not sell, rent, or trade your Personal Information to third parties for monetary consideration or for their independent commercial use.
6. Retention of Personal Information
We will retain your Personal Information only as long as it is reasonably required or otherwise permitted or required by applicable law or regulatory requirements. We may also retain your Personal Information as long as it is necessary to fulfill the purposes for which it was collected (including for purposes of meeting any legal, administrative, accounting, or other reporting requirements). Your Personal Information is safeguarded against inappropriate access and disclosure, as per this Policy.
We also maintain appropriate and adequate administrative, technical, and physical safeguards designed to protect your Personal Information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.
6. Your Rights and Choices
You have significant control over how your Personal Information is collected, used, and shared. We provide you with various options to manage your privacy preferences:
6.1 Access and Update Your Information
Account Management: You can access, review, and update your Personal Information at any time by:
• Logging into your account and visiting the "My Account" or "Profile Settings" page
• Clicking on the account settings option to modify your name, email address, contact details, shipping addresses, and other profile information
• Contacting our customer care team via email at care@vivedaa.com or by phone for assistance with updating your information
Data Accuracy: We encourage you to keep your information current and accurate. If you notice any inaccuracies or need to make corrections, please update your account details online or reach out to our customer support team.
6.2 Marketing Communication Preferences
Email Communications: If you no longer wish to receive promotional emails, newsletters, or marketing communications from us:
• Click the "Unsubscribe" link at the bottom of any promotional email
• Log into your account and adjust your email communication preferences in the "My Account" section
• Send an email request to info@vivedaa.com with your preference to opt out
• Contact our customer care executive to update your email preferences
SMS and WhatsApp Communications: As part of our promotional activities, we may contact you via SMS and WhatsApp. If you prefer not to receive these communications:
• Reply "STOP" or "UNSUBSCRIBE" to any promotional SMS you receive
• Contact our customer support at +91 9145097177 to opt out of SMS and WhatsApp marketing
• Send an email to info@vivedaa.com requesting to be removed from SMS/WhatsApp promotional lists
Important: Even if you opt out of marketing communications, we will still send you transactional and service-related messages (such as order confirmations, shipping notifications, password reset emails, and customer service responses) that are necessary for providing our services.
6.3 Managing User-Generated Content
Removal of Reviews and Comments: If you have posted product reviews, ratings, comments, or other content on our Platform and wish to have it removed:
• Send an email to info@vivedaa.com with details of the content you wish to remove, including the product page or location where it appears
• Include your account information and the approximate date of posting
• Our team will review your request and remove the content within a reasonable timeframe
Note: While we will make every effort to remove your content from our Platform, we cannot guarantee complete erasure from the internet, as search engines, third-party websites, or cached versions may retain copies of the information.
8. Withdrawal of Consent
If you have consented to the collection, use, and/or disclosure of your Personal Information as identified in this Policy, you have the right to withdraw this consent at any time by writing to us at info@vivedaa.com. Where you are providing location information via a mobile app, you may turn off your location services on your device at any time.
Please note that any processing that we have carried out before the withdrawal of your consent remains lawful. Notwithstanding such a request, this information may be retained to comply with our legal obligations, resolve disputes, and enforce our agreements.
9. How We Store Your Personal Information
We may store Personal Information using our own secure on-site servers or other internally hosted technology. Your Personal Information may also be stored by third parties via cloud services or other technology with whom the Company has contracted to support the Company's business operations.
These third parties do not use or have access to your Personal Information other than for cloud storage and retrieval, and the Company requires such parties to employ at least the same level of security that we use to protect your Personal Information.
10. Disposal of Personal Information
We will only use your Personal Information for those purposes stated in this Policy and will make sure that your privacy is protected. We shall take reasonable steps to delete or permanently de-identify Personal Information that is no longer needed.
11. Use of Cookies
We may track your preferences and activities on the Platform. "Cookies" are small data files transferred to your computer's hard drive by a website while using a web browser (if you allow). They keep a record of your activities on the Platform, making your subsequent visits to the site more efficient.
Cookies may store a variety of information, including the number of times that you access the Platform, registration information, and the number of times that you view a particular page or other item on the Platform. The use of cookies is a common practice adopted by most major sites to better serve their clients. Most browsers are designed to accept cookies, but they can be easily modified to block cookies.
By continuing the use of the Platform, you are agreeing to our use of cookies. If you do not agree to our use of cookies, you can block them in your browser settings, but you may lose some functionality on the Platform.
11.1 We Use Cookies To:
• Understand and save customers' preferences for future visits
• Keep track of advertisements
• Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future.
We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings.
You may look at your browser's Help menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled, which may affect your site experience. However, you will still be able to place orders.
12. Customer Comments and Content
If you post any comments or content on our Platform, you should be aware that any information you choose to provide there may be read, collected, or used by third parties. We are not responsible for the information you choose to submit, and we cannot guarantee that third parties have not made copies of or will not use such information in any way.
13. Links to Third-Party Advertisements or Sites
We may display links to websites that are owned or operated by third parties on our Platform. Please understand that these websites are independent from the Company, and the Company has no control over the content on that website, even if the Company provides information or Products to the owner of that website.
The Company is not making any representations about, endorsing, or accepting any responsibility for the content or use of such websites. We are not responsible or liable for any damage or loss related to the use of any third-party website. You should always read the terms and conditions and the privacy policy of a third-party website before accessing or using it.
14. Third-Party Analytics
We use third-party analytics services to evaluate your use of the Platform, compile reports on activity, collect demographic data, analyze performance metrics, and collect and evaluate other information relating to the Platform and mobile and internet usage. These third parties use cookies and other technologies to help analyze and provide us with the information and, in some cases, connect such information with other data held by our or third-party environments. You consent to the processing of information about you by these analytics providers in the manner and for the purposes set out in this Policy.
14.1 Google Analytics and Advertising Services
We currently partner with Google for analytics services. Google's advertising practices adhere to Google's Advertising Principles, designed to ensure a positive user experience.
Our Platform utilizes Google Analytics and associated advertising features. As a third-party service provider, Google employs cookies to track Platform usage and deliver relevant advertisements. Google's cookie technology enables targeted advertising based on your browsing history across our Platform and other websites. You may opt out of Google's advertising cookies by visiting the Google Ad and Content Network privacy policy page.
We have enabled the following Google services:
• Google Analytics for website traffic analysis
• Remarketing and retargeting campaigns
• Google Display Network impression tracking
• Demographic and interest-based reporting
• Integration with Google advertising platforms
In collaboration with third-party vendors including Google, we employ both first-party cookies (e.g., Google Analytics cookies) and third-party cookies (e.g., advertising network cookies) to gather data on how customers interact with advertisements and marketing functions on our Platform.
Customers can set preferences for how Google advertises to them using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt-Out page or by using the Google Analytics Opt-Out Browser Add-on.
15. Employment Opportunities
We provide you with a means for submitting your resume or other information through our Platform for consideration for employment opportunities at the Company. Information received through resume submissions will be kept confidential. We may contact you for additional information to supplement your resume, and we may use your information within the Company or keep it on file for future use as we make our hiring decisions.
16. Security
We endeavor to protect Personal Information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification with security safeguards appropriate to the sensitivity of the Personal Information, regardless of the format in which it is held. We use various methods to safeguard Personal Information, including:
Physical measures:
• Locked filing cabinets
• Restriction of access to offices
• Alarm systems
Technical tools:
• Passwords and encryption using generally accepted industry best practices
• Secure Socket Layer (SSL) technology for all sensitive/credit information
Organizational controls:
• Confidentiality agreements
• Limiting access on a need-to-know basis
• Staff training and security clearances
Online security is also a priority. We incorporate security measures such as encryption and authentication tools to protect your Personal Information from unauthorized use. Firewalls are utilized to protect our servers and network from unauthorized users accessing and tampering with files and other information that we store.
We conduct routine security scans to detect and prevent malware. Your Personal Information is stored on secure, protected networks with restricted access. Only a limited number of authorized personnel with specific access privileges can view this data, and they are contractually obligated to maintain confidentiality.
We implement a variety of security measures when a customer enters, submits, or accesses their information to maintain the safety of your Personal Information.
However, we shall not be liable to any customers for any loss, damage (whether direct, indirect, consequential, or incidental), or harm caused to the customers due to unauthorized access or misuse of the Personal Information by any third party.
17. Policy Review
Please note that we review and may make changes to this Policy from time to time. When changes are made, the Policy link will include a notation "Revised (date)" indicating that you should review the new terms, which will be effective immediately upon posting on this page with an updated effective date. By accessing the Platform after any changes have been made, you signify your agreement on a prospective basis to the modified Policy and any changes contained therein.
18. Privacy Concerns and Contact Information
If you are concerned about the handling of your Personal Information, or if you have any complaints or queries related to your Personal Information or our Policy, please contact:
Data Protection and Grievance Officer
Vivedaa Organix Pvt Ltd
Contact Information:
• Email: info@vivedaa.com
• Telephone: +91 9145097177
• Website: www.vivedaa.com
Corporate Registered Office:
H No 152, Ujlaiwadi, Gokul Shirgaon, Karveer, Kolhapur, Maharashtra - 416004, India
The Grievance Officer is identified above pursuant to the provisions of applicable laws, including but not limited to the Information Technology Act, 2000, and the Consumer Protection Act, 2019, and the rules enacted under those laws.
